- Privacy & Security
Privacy & Security
We value your business and your trust. We will never share or sell your information, and we have employed industry standard security measures to keep your information safe.
We collect and store information that you enter into this website. For example, when you place an order, we collect and store the following information that you provide: name, billing address, shipping address, email address and telephone number. This information is used to process and ship your order, to send order and shipping confirmations and to provide customer service. If you sign up for promotional emails, we may use your information to customise your emails to make them as relevant to you as possible. If you do not want to receive promotional emails from The Treat Factory, you can opt out anytime using the link provided in the emails.
We do not share any customer information with any third parties for any reason except for fulfilling an order (for example the postal or delivery service requires shipping information and often a telephone number). If The Treat Factory needs to contact you we will always use email, except in some cases of delivery, refunds, exchanges or fraud-related concerns, or if you have requested we contact you by phone. We will not call you for any marketing or promotional purposes.
We collect and store certain other information automatically whenever you interact with this Website. For example, we collect your IP address, browser information and referring website domain name every time you visit this website. We also collect information regarding customer traffic patterns and website usage. This information is used to analyse and improve this website and to provide you with a better shopping experience.
Also, like many websites, we use "cookies", which are files stored on your computer's hard drive by your browser. Cookies help us to identify existing customers and to optimise their shopping experience. Cookies also allow us to hold selections in a shopping cart when a user leaves the website without checking out. Most browsers accept cookies automatically but allow you to disable them. We recommend that you leave cookies "turned on" so that we can offer you a better shopping experience.
The Treat Factory makes every effort to ensure that all of the transactions that occur on this website are secure. All orders are transmitted over secure, industry standard SSL (Secure Sockets Layer) encryption technology. We do not store your credit card details after your purchase has been made.
To ensure that your connection is secure, look at the lower right-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the web address (URL) window of your browser. When accessing a secure server, the first characters of the website address will change from "http" to "https".
Removal or editing of your information
You can edit your personal information in our website in My Account area at any time. You can remove yourself from promotional emails by opting-out using a link provided in all of our promotional emails. You can delete yourself from our database by contacting us at any time.